Data Protection Policy

Last Updated: January 16, 2025

Data Protection Overview

A1 Tickets ("A1 Tickets", "we", "our", "us") recognizes the importance of safeguarding your personal information and maintaining your trust. We prioritize transparency in how we handle, process, and protect your data.

This Data Protection Policy outlines what personal information we gather, our methods of utilization, and the sharing practices we follow when you engage with A1 Tickets's platform and services (collectively, the "Platform") or communicate with our team.

Through this Data Protection Policy, A1 Tickets details the categories of information we collect, store, and process, along with the security measures implemented to ensure continuous protection of your personal data during your interaction with our platform and services.

Should you have inquiries, our contact information is provided at the conclusion of this policy. Instructions for updating or accessing your personal information, as well as complaint procedures, are also outlined.

This policy is subject to periodic revisions. We recommend reviewing this page regularly to stay informed of any updates. Information regarding policy modifications and notification procedures can be found in the "Policy Updates" section below.

By accessing or utilizing our platform, you provide explicit consent for the collection, processing, and use of your personal data in accordance with this data protection policy. This consent is established through active and explicit agreement, such as checking the box next to "I have read and understood the data protection policy and I accept them" or through implied consent when using our platform.

Personal Information Categories We Gather

We may gather, utilize, and transfer the following categories of personal information:

Children

A1 Fares does not knowingly collect personal data from minors under 18 years of age, except if the minor is one of the travelers in a booking made by a parent or legal guardian. If we become aware that a minor is attempting to submit personal data independently, we will remove this information from our records. If you are the parent/legal guardian of a minor who has given us personal data, please contact us so we can delete it.

If You Fail to Provide Personal Data

In case we have to collect your personal data according to law or under the terms and conditions of a contract with you (customer), and you don't provide the requested data, we can't complete the booking or service that we have or are trying to provide to you. Therefore, we might need to cancel a service or booking. However, in these types of situations, we will keep you informed.

How We Collect Your Personal Information

Information You Voluntarily Submit

We may collect personal information from you such as your name or email address. For example, you may voluntarily submit information to our website by filling out our flight inquiry form, subscribing to a newsletter, or when you request a quote, create an account, participate in a contest or promotion, request customer service, or otherwise communicate with us.

The types of Personal Data you may provide include:

• Contact information (such as name, email address, mailing address, and phone number, gender, title, date of birth, passport number);
• Travel preferences and requirements;
• Comments, feedback, and other information that you submit regarding your experience using our website;
• Payment information (including payment card numbers and associated identifiers, billing address, and bank account information, information about your reward system, promotion code, voucher); and
• Account log-in credentials (which for some services may include social network credentials).

You decide how much information to share in most cases, but not sharing required information may limit your ability to engage in certain activities, such as completing a booking or receiving quotes.

Information We Collect from Others

We may receive information about you from other sources. You may link your Facebook, Instagram, and/or Google accounts to your account profile. If you choose to link your Facebook, Instagram, and/or Google accounts to your account profile, we will receive your name, email address and profile picture associated with that account.

Automatically-Collected Information

We automatically collect certain information about you and the device with which you access our website (e.g., OS version, hardware model, unique device identifier, mobile network information). When you use or interact with our website, we will receive and store information generated by your activity, information about the use of our website, such as frequency of use, Usage Data and other information automatically collected from your mobile device. This information may include your IP address, time zone, geographic location, inquiry history, the services you used, including time spent and other statistical information.

Cookies

A cookie is a small amount of data stored on your device used as an anonymous unique identifier. Please note that cookies commonly do not contain personal information. We use cookies to enhance your browsing experience and improve our services.

How Your Information May Be Used

We may use the information collected in the following ways:

• To enhance your experience with our service by operating, maintaining, and providing you with all the content and features of our services;
• To create your account, identify you as a user of our website, and customize our website for your account;
• To process your flight booking inquiries and provide personalized quotes;
• To communicate with you regarding your travel inquiries and bookings;
• To send you promotional information, such as newsletters only if you voluntarily subscribe. Each email promotion will provide information on how to opt out of future mailings;
• To send you administrative communications, such as administrative emails, confirmation emails, technical notices, updates on policies, or security alerts;
• To respond to your requests, inquiries, comments or concerns;
• To provide you with user support on our website, if requested;
• To protect, investigate, and deter against unauthorized or illegal activity;
• In order to improve the service offered to you we may send you information regarding our services. If you do not wish to receive such information, you may opt out by sending an e-mail to the address specified below.

Third-Party Use of Personal Information

When you ask us to book a flight or other service we will transfer the personal data required to the airline or other entity and they will become the data controller of that personal data. It is therefore important that you read and understand their privacy policy. Any questions that you might have regarding their processing of personal data should be directed to them.

Third-Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include third-party hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-Party Links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Third-Party Service Providers

We may disclose your information to our third-party service providers, agents, subcontractors, and other organizations for the purpose of providing products and/or services to us or directly to you on our behalf. These third parties may include cloud services providers (for hosting and email management), advertising agencies, administrative services, or supplementary third parties that provide additional services to us.

When we use third-party service providers, we only disclose personal information that is necessary for them to provide their service. We have a contract in place that requires them to protect your information and not to use it other than in accordance with our specific instructions and requests.

About Electronic Communications

Consistent with the above purposes and as permitted by applicable law, we may communicate with you via electronic messages, including email, text message, or mobile push notification to:

• Send you information relating to our products and services. This may include booking confirmations, travel updates, and service notifications;
• Respond to your inquiries and provide customer support;
• Send you marketing communications (only with your explicit consent and with the ability to opt-out);
• Notify you about changes to our services or important updates to our terms and policies.

Anonymous Data

We may create anonymous data from your personal information by removing identifying information. We may use this anonymous data for analytics, market research, and to improve our services without restriction.

Publicly Visible Information

Any information that you voluntarily choose to include in a publicly accessible area of our website will be available to anyone who has access to that content, including other users. This may include comments, reviews, or other user-generated content.

Payments

When you make a payment through our services, we may collect payment information including credit card numbers, billing addresses, and other payment-related data. This information is processed securely and in accordance with payment card industry standards. We work with trusted payment processors to ensure the security of your financial information.

Rights Related to Your Personal Information

You have the following rights regarding your personal information:

• Access: You can request access to your personal information that we hold;
• Correction: You can request that we correct any inaccurate personal information;
• Deletion: You can request that we delete your personal information, subject to certain legal and business requirements;
• Portability: You can request a copy of your personal information in a structured, commonly used format;
• Restriction: You can request that we restrict the processing of your personal information;
• Objection: You can object to the processing of your personal information;
• Opt-out: You can opt out of marketing communications at any time;
• Cookie Management: You can manage or disable cookies through your browser settings.

To exercise any of these rights, please contact us at contact@a1fares.org with your request and verification of your identity.

Links to Other Websites

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it.

Personal Information According to European Legislation

If you are located in the European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR). We process your personal information based on the following legal bases:

• Consent: When you have given us clear consent to process your personal information;
• Contract: When processing is necessary for the performance of a contract with you;
• Legal Obligation: When processing is necessary to comply with a legal obligation;
• Legitimate Interest: When processing is necessary for our legitimate business interests.

Customer Rights According to European Legislation

If you are located in the EEA, you have the right to:

• Request access to your personal information;
• Request correction of inaccurate personal information;
• Request deletion of your personal information;
• Request restriction of processing;
• Object to processing;
• Request data portability;
• Withdraw consent at any time;
• Lodge a complaint with a supervisory authority.

Privacy Notice for California Residents

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You have the right to know what personal information we collect, use, disclose, and sell;
• Right to Delete: You have the right to request deletion of your personal information;
• Right to Opt-Out: You have the right to opt-out of the sale of your personal information;
• Right to Non-Discrimination: You have the right not to be discriminated against for exercising your privacy rights.

We do not sell personal information to third parties. To exercise your rights, please contact us using the information provided in the Contact section.

Cookie Policy

Our website uses cookies to enhance your browsing experience and provide personalized services. Cookies are small text files that are stored on your device when you visit our website.

Categories of Cookies Used

Opt-Out from Cookies

You can control and/or delete cookies as you wish. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit our website and some services and functionalities may not work.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. Changes are effective when they are posted on this page. We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices.

Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us:

Effective Date: This Privacy Policy is effective as of the date of posting on our website.
Last Updated: January 16, 2025