Service Agreement

Last Updated: January 16, 2025

Service Agreement Overview

These service conditions establish the guidelines and requirements for utilizing A1 Tickets's platform and services, operated by A-one Ride LLC, located at 1214 59th Place Southwest, Everett, WA 98203, United States.

By accessing this platform and utilizing our services, we understand you accept these service conditions. Please discontinue use of A1 Tickets if you do not agree to all of the service conditions stated on this page.

All conditions refer to the proposal, acceptance, and consideration of payment necessary to undertake the process of our assistance to the Customer in the most appropriate manner for the express purpose of meeting the Customer's needs in respect of the provision of our stated services, in accordance with and subject to, prevailing law of the United States of America.

Usage Requirements

To utilize our platform or our services and products:

• You must be at least 18 years of age;
• You must use A1 Tickets in compliance with these Service Conditions;
• You must have the legal authority to enter into a binding legal agreement;
• You must only use the services of A1 Tickets to make reservations of any form offered by our services, only if you are authorized to do so both on your behalf and on behalf of third parties;
• All information supplied by you must be truthful, accurate, current and complete;
• You are responsible for paying any amounts due, for making any change/cancellation requests and for all other matters relating to the booking.

General Rules and Conditions

When you book services using A1 Tickets, you authorize us, or a third-party service provider, to act as your representative during the process of booking such services from the selected Travel Supplier. By doing so, you also authorize us to make a payment for the above-mentioned products and/or services in your name and on your behalf, as required. We shall ensure the tickets are issued and will charge you, accordingly, depending on which product you book. The amount you are going to be charged will be displayed before your booking is confirmed by you.

You are obliged to deliver all data complete and error-free, which is necessary for booking. In case the information is inaccurate, incorrect or payment is processed with a credit card from a third person, we may require additional verification.

We are not responsible for scheduled changes or cancellations of your travel or travel plans by the Travel Supplier. Airlines and other Travel Suppliers may modify, cancel or reschedule the flights, or other travel services, they process. If there are any issues related to the travel booking that have been contracted through our services, do not hesitate to let us know about this. We are looking to resolve any situation as soon as possible and within commercially reasonable standards.

Intellectual Property

Information accessible via our website, its original content, features and functionality are and will remain the exclusive property of A1 Tickets and its licensors. Our website is protected by copyright, trademark, and other intellectual property laws. The reproduction or use of the trademarks, commercial names or any other distinctive signs, including the website of A1 Tickets, is prohibited and will be prosecuted, according to the applicable national and international legislation.

Our service may contain links to websites operated by parties other than us. Such links are provided for your reference only. We do not control such websites and are not responsible for their content or your use of them.

Ticketing Policies

Once you have completed your booking via A1 Tickets, you will receive an Order Confirmation from us to the email address you provided. This email serves as proof that you have successfully made an order via A1 Tickets and it reflects your passenger(s) details, itinerary details and summary of charges.

Please note that with the Order Confirmation, we acknowledge that the order was received and is processed by us or by a third party. The Order Confirmation shall not serve in any case as an electronic ticket or a guarantee to board the plane. Once the payment is received and your reservation is ticketed, you will receive a separate email with the e-ticket receipt.

The ability to cancel or modify a booked flight is restricted and will depend on the airline's fare rules or other terms and conditions. While some airlines may allow free cancellation within 24 hours after the ticket issuance, this possibility is limited for specific airfares and ticket types. If you wish to cancel your reservation, please contact our Customer Care representatives at +1 (833) 742-7888 and request the cancellation policy of your ticket.

Changes to name details are restricted by many airlines, therefore in case any change is required, you should be aware that modifications are only allowed in accordance with the airline's policy. Most airlines treat a name change as a cancellation, to which standard conditions and charges would apply.

In case that you request any changes and/or modifications caused by a change in your travel plans or your personal circumstances (cancellation or modification), in addition to the terms and conditions of the airline company, our processing fees will apply.

You may be entitled to a partial refund if you cancel your booking. In addition to the cancellation terms and conditions of the airline company, our standard processing fees will apply.

Post-Ticketing Processing Fees

* Processing fees are quoted in USD and will be converted to your currency at the time of the transaction.

The refundable amount will be credited back to the original source of payment, however, please be advised that the return period depends on your bank policy.

If you have booked with us any products or services, including flights, but don't turn up to check-in (no show), or, otherwise, do not avail yourself of the purchased products or services, you will not be entitled to any refund. You may, however, be entitled to a tax refund as you have already paid for your flight. This provision is subject to relevant airline policy.

Baggage Allowance

The baggage allowance is reflected on the order confirmation with A1 Tickets and as well as on the e-ticket receipt.

The customer should check directly with the airline, indicated on your itinerary, for the latest baggage allowance information in order to learn about the permitted count, size, and weight for every type of item you would like to bring on the trip.

Some airlines offer lower fares that do not include luggage. Once you have selected your flight, check the order confirmation to find out if luggage is included in your fare.

With regard to the policy of charging baggage fees, it can be changed at any time by each airline company. A1 Tickets does not control and has no input into luggage fees charged by airlines. There are airlines that charge baggage fees for any luggage you carry. If your luggage exceeds the weight, size or number specified in the airline policy, the airline may charge additional charges for carrying luggage. A1 Tickets bears no responsibility or liability for luggage fees you incur and are charged by the airline.

Travel Suppliers: Rules and Restrictions

These Terms of Use extend to all services provided by us related to A1 Tickets, including the services you book through us from Travel Suppliers; however, Travel Suppliers may have additional terms that may apply to your booking.

We encourage you to study in detail both these Terms of Use and those of the Travel Suppliers, so that you are aware of all the terms, conditions and policies that apply to your travel services.

Since you are contracting for the booking of travel services through us, you hereby agree to all fees charged for these travel services, including those additional fees that Travel Suppliers may require. We reserve the right to cancel your booking if full payment is not received in a timely fashion. Some Travel Suppliers may require you to present a credit card or cash deposit upon check-in to cover additional expenses incurred during your travel. Such a deposit is unrelated to any payment received by A1 Tickets for your booking. As such, A1 Tickets bears no responsibility or liability for any additional expenses incurred by you during your travel.

Requirements for Travel

You are solely responsible for ensuring that you and all travelers in your booking have:

• Valid passports with sufficient validity (typically 6 months beyond travel dates);
• Appropriate visas and entry permits for destination countries;
• Any required health certificates or vaccination records;
• Travel insurance if desired or required by the destination;
• Compliance with all airline and destination country requirements.

A1 Tickets is not responsible for any denied boarding, entry refusal, or other travel disruptions resulting from inadequate documentation.

Payment

Payment for services must be made in full at the time of booking confirmation. We accept major credit cards and other payment methods as indicated on our website. All payments are processed securely through our trusted payment partners.

Prices are quoted in USD and may be converted to your local currency at the time of transaction. Currency conversion rates are determined by your payment provider and may include additional fees.

In case of payment disputes or chargebacks, we reserve the right to cancel the booking and pursue collection of any outstanding amounts.

Refunds and Cancellations

Refund and cancellation policies vary by airline and fare type. Most airline tickets have restrictions on changes and cancellations, and many are completely non-refundable. We strongly recommend reviewing the fare rules before booking.

A1 Tickets may charge service fees for processing refunds and cancellations as outlined in our fee schedule. These fees are in addition to any airline penalties or fees.

Refunds, when applicable, will be processed back to the original payment method and may take 7-14 business days to appear on your statement, depending on your bank or credit card company.

Credit Card Chargebacks

If you initiate a chargeback with your credit card company without first contacting us to resolve the issue, we reserve the right to:

• Cancel your booking immediately;
• Pursue collection of any outstanding amounts;
• Report the chargeback to relevant authorities;
• Restrict future bookings.

We encourage you to contact our customer service team first to resolve any billing disputes.

Force Majeure

A1 Tickets shall not be liable for any failure or delay in performance under these Terms which is due to fire, flood, earthquake, elements of nature or acts of God, acts of war, terrorism, riots, civil disorders, rebellions or revolutions, or any other cause beyond our reasonable control.

In such cases, we will use reasonable efforts to minimize the impact on our customers and provide alternative solutions where possible.

Limitation of Liability

A-one Ride LLC (A1 Tickets) acts as an agent and intermediary only. We are not liable for any acts, errors, omissions, representations, warranties, breaches, or negligence of any third-party suppliers including airlines, hotels, ground transportation providers, or other service providers.

In no event shall A-one Ride LLC's total liability exceed the amount of service fees paid to us for the specific booking in question.

Indemnification

You agree to indemnify, defend, and hold harmless A1 Tickets, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including attorney's fees) arising from:

• Your use of our services;
• Your violation of these Terms;
• Your violation of any third-party rights;
• Any false or misleading information provided by you.

Disputes Resolution

Any disputes arising from these Terms or your use of our services will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration will be conducted in King County, Washington.

You agree to waive any right to participate in a class action lawsuit or class-wide arbitration.

Related Legislation

These Terms are governed by and construed in accordance with the laws of the State of Washington, United States, without regard to its conflict of law provisions.

Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in King County, Washington.

Notice of Contract Terms Incorporated by Reference

These Terms incorporate by reference the terms and conditions of airlines and other travel suppliers. By booking through A1 Tickets, you agree to be bound by such terms and conditions.

We strongly recommend that you review the terms and conditions of your chosen airline and other travel suppliers before booking.

Prohibited Items

You are responsible for complying with all airline and TSA regulations regarding prohibited items. This includes but is not limited to:

• Weapons and explosive materials;
• Flammable liquids and gases;
• Toxic and corrosive materials;
• Electronic devices with lithium batteries (restrictions apply);
• Liquids over 3.4 oz in carry-on baggage;
• Any items deemed dangerous by airline or security personnel.

A1 Tickets is not responsible for any items confiscated by security or for any delays caused by prohibited items.

Travel Insurance

We strongly recommend that you purchase travel insurance to protect your investment and provide coverage for unexpected events such as:

• Trip cancellation or interruption;
• Medical emergencies while traveling;
• Lost or delayed baggage;
• Flight delays and missed connections;
• Emergency evacuation.

Travel insurance is not provided by A1 Tickets but can be purchased separately through various insurance providers.

Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on our website with an updated effective date. Your continued use of our services after any changes constitutes acceptance of the new Terms.

We encourage you to review these Terms periodically to stay informed of any updates.

Contact Information

For questions regarding these Terms and Conditions, please contact us:

Effective Date: These Terms & Conditions are effective as of the date of posting on our website.
Last Updated: January 16, 2025